Frequently Asked Questions

Yes. All Pokémon products we sell are 100% genuine and officially licensed products. We only supply authentic products sourced through official distribution channels. We do not sell counterfeit, replica or unofficial products.

Orders are normally dispatched within 1–2 working days after payment has been confirmed.

Once your order has been dispatched, you will receive a confirmation email with the relevant delivery information.

For UK orders, delivery usually takes 3–5 working days from the date of dispatch.

Please note that delivery times are estimates and may occasionally vary due to weekends, bank holidays or circumstances outside our control.

Please include your order number when contacting support so we can locate it quickly.

Yes. In addition to your statutory rights under UK consumer law, we offer an extended 30-day return period for eligible purchases.

This means you can return your order within 30 days of receiving it, provided the item meets our return conditions.

If you change your mind about your purchase, you can return eligible items within 30 days of delivery.

Items should be returned in their original condition and, where applicable, with the original packaging, seals and accessories intact. Certain products may not be eligible for return if they have been opened or unsealed.

For full details, please see our Returns & Refunds policy.

Once we receive and inspect your returned item, we will process your refund to the original payment method.

Refund processing times can vary depending on your payment provider or bank.

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible with your order number and photographs of the item and packaging.

We will review the issue and arrange an appropriate solution in accordance with your consumer rights.